Town of Richmond Hill
January 14, 2008, Council Highlights

Contact Centre to be Named Access Richmond Hill

Town of Richmond Hill Contact Centre to be Named Access Richmond Hill moving forward with the implementation of the Town’s Contact Centre, Council approved that it be officially named Access Richmond Hill.

This name was chosen based on staff input. Functioning as a combined customer service/call centre, Access Richmond Hill will handle services requested through telephone, walk-in or email to provide residents and business with one-stop shopping for a range of municipal services.

Phase 1 of Access Richmond Hill is anticipated to be operational in spring 2008 and will be seamless to the public. A formal launch of Phase 1 services including Finance, Parks, Recreation and Culture, and Corporate Services Departments is planned for fall 2008. In 2007, the project achieved key milestones in its progress through the hiring of a Contact Centre Coordinator, the purchase of a Customer Relationship Management (CRM) system, the detailed design of the Centre and the beginning of its construction on the north side of the ground floor at the Town’s municipal offices.

Access Richmond Hill supports the Town’s Strategic Plan objectives of demonstrating innovative and responsible municipal management and providing quality service to its stakeholders. For more information, contact Polly Collins, Manager of Access Richmond Hill at (905) 771-5497 (From Committee of the Whole Meeting held on Monday, January 7, 2008; Staff Report SRCAO.08.02, Agenda Item No. 3).

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